Privacy & Cookies Policy
Effective Date: 27 October 2025
At Ros Lovell Counselling, your privacy is important to us. This Privacy & Cookies Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.
1. Information We Collect
- Personal Information: Name, email address, phone number, and other details you provide via forms or enquiries.
- Technical Data: IP address, browser type, device information, operating system, and pages visited.
- Cookies & Tracking Data: Information stored in your browser to improve your experience and understand website usage.
2. How We Use Your Information
- To respond to your enquiries and provide services.
- To improve our website and services.
- To send occasional updates, newsletters, or marketing information (only if you opt in).
- To comply with legal obligations.
3. Cookies
- Remember your preferences and settings.
- Analyse website usage to improve performance.
- Deliver targeted content and advertisements (only with consent).
- Necessary Cookies – Required for the website to function correctly.
- Performance Cookies – Help us understand how visitors use our site.
- Functional Cookies – Remember choices you make (e.g., language settings).
- Marketing/Analytics Cookies – Used for analytics or marketing purposes, only set after your consent.
4. Sharing Your Data
- When required by law or legal processes.
5. Your Rights
- Request access to your personal data.
- Request correction or deletion of your data.
- Object to or restrict processing of your data.
- Withdraw consent for marketing communications at any time.
- Request a copy of your personal data in a portable format.
